BRAC International (BI), a leading non-profit organization, is on a mission to empower people and communities facing poverty, illiteracy, disease, and social injustice. Our vision is to create a world free from exploitation and discrimination, where everyone has the opportunity to realise their potential. We design proven, scalable solutions that equip people with the support and confidence they need to achieve their potential.

BRAC was founded in Bangladesh in 1972 and over the last five decades has grown to become one of the world’s largest non-governmental organisations (NGOs), reaching over 100 million people. We started our first international operation by venturing into Afghanistan in 2002, building on lessons from our work in Bangladesh to support a nation devastated by war. Currently operating in 16 countries across Asia and Africa. Born, proven and led in the Global South, BRAC International brings a unique Southern perspective and commitment to continuous learning, providing a depth of insight, experience and evidence to meet the needs of diverse communities with humility and courage across Asia and Africa. To learn more about BRAC International, please visit (www.bracinternational.org)

BRAC International (BI) is seeking application from competent, dynamic and self-motivated individuals to fill the following position:

The IT Manager is responsible for strategic and operational alignment between IT and Business of country operation to meet the growing needs of the organization, to serve the programmes within country to design IT operation and lead IT team strategy. The Manager will supervise the IT team, support the implementation and management of critical systems including BInsight, sbiCloud, ERP, and various enterprise applications, and provide strategic direction for IT growth in alignment with the organization’s mission.

MAJOR RESPONSIBILITIES:

• Ensure IT service management for the country office and field level operations are maintained with industry standard and procedures for in-house/outsourced applications and infrastructure.
• Provide technical support to project team in the development of online/digital data collection and management system of projects and ensure the alignment with central digital data management system both at country as well as BI level. Collaborate with BRAC International's Technology Team for alignment on global standards and implementations.
• Identify new requirements, prepare proposals, outline activities, budgets and schedulers for information technology projects. Ensure timely and cost-effective implementation of all IT projects for Kenya.
• Lead or support the rollout of new IT initiatives, including ERP and BInsight deployment, system upgrades, and process automation. Monitor and evaluate IT project timelines, risks, and deliverables.
• Responsible for data analysis and generating dynamic and high-quality reports and dashboards as per internal (program management and supervisory team) and external (such as donors, partners, and government) needs.
• Plan, design, and manage the deployment of highly available cloud IT infrastructure and associated support services, including networks, servers (Linux and Windows), storage, security and systems applications.
• Coordinate the analysis and troubleshooting of performance and availability of all systems and networks across the enterprise.
• Manage hardware procurement and support for the entire functional and programs users PCs, Laptops, mobile devices etc., data backup, and adequate internet bandwidth availability. Ensure Monitoring of all devices through MDM.
• Drive capacity building of the country programs and functions users, lead country IT for existing services and objectives. Prepare training plan and review training materials. Conduct and follow up end user capacity building and refreshment programs.
• Proactive support to internal and external audit team for the resolution of IT issues or observations.

KEY PERFORMANCE INDICATORS (KPIs)

• Efficient ERP operational support
• On time month closing reports
• Audit, Donor & Program reports
• Up-to-date IT resources of field level’s & country office’s
• Network, Internet connectivity & Hardware
• Technology projects implementation

EXPERIENCE (Including sector/industry):

• 3 to 5 years of proven experience in Software Development, IT Project Management, IT Service Management, and related fields.

• Strong domain expertise and hands-on IT service support experience in the NGO/Development sector.

• Solid experience in preparing Scope Documents, Use Cases, Test Cases, UML Diagrams, and managing SQL Database Systems.

• Extensive skills in software requirement analysis for core operational areas including Accounts, Finance, HR, Payroll, Procurement, Inventory, Fixed Assets,

• Proposal Tracking, Budgeting, Fund Management, Project Management, and Monitoring.

• Experience in developing and implementing digital solutions such as MEAL systems, DFA platforms, agent banking, and mobile banking applications will be considered an added advantage.

KNOWLEDGE, SKILLS  & COMPETENCIES:

• Strong requirement analysis, analytical thinking, and problem-solving abilities.
• Proficiency in use case and test case design, with a solid understanding of quality assurance processes.
• Experience in developing IT security policies and assurance frameworks.
• In-depth understanding of digital product lifecycles, emerging technologies, and the business drivers behind them.
• Insight into digital transformation trends, industry impacts, and global best practices.
• Demonstrated drive, adaptability, resilience, and the ability to perform under pressure.
• Ability to work effectively in remote, multi-time zone, and cross-functional team environments, as well as in-person settings.
• Proactive in building connections and engaging stakeholders to gather insights and share knowledge.
• Excellent written and verbal communication skills, with the ability to translate complex technical concepts into clear, non-technical language for diverse audiences.

SPECIFIC EDUCATIONAL QUALIFICATION:

• Graduate in Computer Science/Computer Engineering
• Software Engineering and Database Management

PROFESSIONAL DEGREE / CERTIFICATION
Information Technology Infrastructure Library (ITIL) Foundation is preferred 
ELIGIBILITY

Must be legally eligible to work in Kenya

HOW TO APPLY

This is an outstanding opportunity to work with BRAC International. If you feel you are the right match
for the position mentioned above, please follow the application instructions accordingly:
Please submit your resume, including all job assignments in detail, and cover letter via the
below link :IT Manager
Only complete applications will be accepted, and short-listed candidates will be contacted.
Application deadline: 31st July 2026.

BRAC is committed to safeguarding children, young people and vulnerable adults, and expects all employees and volunteers to share the same commitment. We believe every stakeholder and every member of the communities we work with has the right to be protected from all forms of harm, abuse, neglect, harassment, and exploitation -regardless of age, race, religion, and gender, status as an individual with a disability or ethnic origin. Therefore, our recruitment process includes extensive reference and background checks, self-disclosure of prior issues regardingsexual or other misconduct and criminal records and our values are a part of our Performance Management System.

                                   BRAC is an equal opportunities employer