BRAC International (BI), a leading non-profit organization, is on a mission to empower people and communities facing poverty, illiteracy, disease, and social injustice. Our vision is to create a world free from exploitation and discrimination, where everyone has the opportunity to realise their potential. We design proven, scalable solutions that equip people with the support and confidence they need to achieve their potential.

BRAC was founded in Bangladesh in 1972 and over the last five decades has grown to become one of the world’s largest non-governmental organisations (NGOs), reaching over 100 million people. We started our first international operation by venturing into Afghanistan in 2002, building on lessons from our work in Bangladesh to support a nation devastated by war. Currently operating in 16 countries across Asia and Africa. Born, proven and led in the Global South, BRAC International brings a unique Southern perspective and commitment to continuous learning, providing a depth of insight, experience and evidence to meet the needs of diverse communities with humility and courage across Asia and Africa. To learn more about BRAC International, please visit (www.bracinternational.org)

BRAC International (BI) is seeking application from competent, dynamic and self-motivated individuals to fill the following position:

PURPOSE:
The Manager, Technology will support the Senior Manager in ensuring thesmooth operation, support, and continuous improvement of the BInsight system and other organizational applications. The position will be responsible for coordinating day-to-day support activities, managing user issues, facilitating stakeholder communication, monitoring system performance, and supporting vendor coordination to ensure effective utilization and operational
stability of technology solutions.
The role will act as a key liaison between users, programme teams, country offices, vendors, and the Technology Team to ensure timely issue resolution, user satisfaction, data quality, and successful delivery of system enhancements and operational initiatives.

MAJOR RESPONSIBILITIES:

• Engage in process improvement and automation initiatives for existing and any upcoming system/application.
• Ensure prompt support to the country IT team according to the priority of problems and guide them to resolve them
• Ensure internal IT service management in the Head office and country level operations at the industry standard.
• Assist in conducting UAT of new modules and for new requirement of the existing system as well as any upcoming system/application. Collaborate in New Module rollout, data Migration and Post implementation support.
• Perform configuration of application and manage access roles as administrator
• Maintain and ensure of the IT compliance, service management, audit focal, issue tracking and change management of the IT projects.
• Maintain relationships with key stakeholders internally as well as interface with third-party contractors, vendors and consultants.
• Conduct training/ refresher training, prepare training plan and materials, review training materials.
• Collaborate with vendors for issue resolution, providing necessary clarification and follow up to get on time resolution.
• Assist in maintaining data pipeline, data warehouse and data visualization platform.
• Assist in data analysis and interpretation.
• Collaborate in exploring emerging technologies such as AI tools, machine learning models etc. to build a future-ready analytics platform that empowers data-driven decision-making
• Assist in preparing various customized reports/raw data for management, audit or any other purposes as and when required.

KEY PERFORMANCE INDICATORS (KPIs)

• Effective handling of stakeholders and clients
• On time issue resolution
• Improved support service
• Proper implementation of policy, SLA, and SOP

EXPERIENCE (Including sector/industry):

• 2 to 3 years of experience in technology operation/ providing Application related support
• Software Development & Implementation cycle
• Knowledge in IT Service Management
• Knowledge in Cloud Infrastructure and VM Management
• Database management, SQL & Network design
• Excellent writing skill and efficient in Microsoft Office packages
• Technical documentation, scope documents, test case design & execution
• End user training experience

KNOWLEDGE, SKILLS & COMPETENCIES:

• Domain Expert:NGO Programme, HR, Payroll Management, Issue Management
• Technology Domain:PostgreSQL, HTML, CSS, Power BI, Data Warehouse, AI and Automation Tool
• Project Management:JIRA, MS Project or any Other Project Management Tool, BRS and Mockup Technical
  Documentation.
• Strong understanding of application support, system operations, and IT service
  management processes.
• Good knowledge of business process analysis, requirement documentation, and
  operational workflow management.
• Familiarity with databases, reporting tools, dashboards, and data warehouse concepts.

SPECIFIC EDUCATIONAL QUALIFICATION:
Degree Concentration / Major-B.Sc in Computer Science/Information Technology/ Data Science/ Any other Equivalent Software Engineering/ Database Management/ InformationTechnology/ Data Science

HOW TO APPLY

This is an outstanding opportunity to work with BRAC International. If you feel you are the right match for the position mentioned above, please follow the application instructions accordingly:
Please submit your resume, including all job assignments in detail, and cover letter via the below link :Manager,Technology
Only complete applications will be accepted, and short-listed candidates will be contacted.
Application deadline: 18th October 2026.

BRAC is committed to safeguarding children, young people and vulnerable adults, and expects all employees and volunteers to share the same commitment. We believe every stakeholder and every member of the communities we work with has the right to be protected from all forms of harm, abuse, neglect, harassment, and exploitation -regardless of age, race, religion, and gender, status as an individual with a disability or ethnic origin. Therefore, our recruitment process includes extensive reference and background checks, self-disclosure of prior issues regarding sexual or other misconduct and criminal records and our values are a part of our Performance Management System.

                                   BRAC is an equal opportunities employer