BRAC International (BI), a leading non-profit organization, is on a mission to empower people and communities facing poverty, illiteracy, disease, and social injustice. Our vision is to create a world free from exploitation and discrimination, where everyone has the opportunity to realise their potential. We design proven, scalable solutions that equip people with the support and confidence they need to achieve their potential.

BRAC was founded in Bangladesh in 1972 and over the last five decades has grown to become one of the world’s largest non-governmental organisations (NGOs), reaching over 100 million people. We started our first international operation by venturing into Afghanistan in 2002, building on lessons from our work in Bangladesh to support a nation devastated by war. Currently operating in 16 countries across Asia and Africa. Born, proven and led in the Global South, BRAC International brings a unique Southern perspective and commitment to continuous learning, providing a depth of insight, experience and evidence to meet the needs of diverse communities with humility and courage across Asia and Africa. To learn more about BRAC International, please visit (www.bracinternational.org)

About the AIM Program
The Mastercard Foundation Accelerating Impact for Young Women (AIM) in Partnership with BRAC is equipping 2 million adolescent girls and young women (AGYW) with age-appropriate entrepreneurship, employability, and life-skills training, as well as the tools to start and scale their own businesses. The nine-year program (2021-2030) applies BRAC’s proven model using microfinance, youth empowerment, agriculture, education and skills development to improve lives and livelihoods. It currently operates in seven African countries: Sierra Leone, Liberia, Uganda, Tanzania, Rwanda, Ghana, and Kenya. Based on the AGYW age, needs, and circumstances, AGYW are placed on one of two pathways in the AIM program: an education pathway or a livelihood pathway.

About the AIM Education Pathway
The AIM Education pathway is designed to increase access to and completion of quality secondary education for adolescent girls, aged 12-17, across the AIM countries: Ghana, Kenya, Liberia, Rwanda, Sierra Leone, Tanzania, and Uganda. The program seeks to achieve three core objectives: (1) to empower 400,000 adolescent girls by increasing their agency, voice, and life skills; (2) to support adolescent girls to complete at least lower secondary school; and (3) to improve gender-responsive education in at least 2,000 secondary schools, positively impacting an estimated 2.4 million students.
This AIM education pathway is closely aligned with the Mastercard Foundation’s strategic priorities under its Young Africa Works initiative, particularly the emphasis on improving the quality and accessibility of secondary education to better prepare young people for meaningful work. Through a set of integrated interventions, AIM Education targets structural and social challenges that often hinder girls’ education—including financial barriers, inadequate infrastructure, undertrained teachers, harmful gender norms, lack of community support, and weak school governance systems.

JOB SUMMARY
The Senior Officer, IT will be responsible for providing comprehensive IT support to the Regional Office(s) and branches within the assigned region(s). The position will provide first-level support for hardware, end-user devices, software, internet and network connectivity, and business applications used by the Regional Office, branches, and programme teams. The role will ensure timely issue resolution, user support, and documentation in line with BI Technology standards.

RESPONSIBILITIES

• Deliver first-line support for all country business applications (BInsight, sbiCloud, Orbit,  etc.).
• Coordinate with the Senior Manager, IT to log, monitor, and resolve user issues efficiently.
• Triage complex technical issues that cannot be resolved on-site and escalate them to the appropriate internal teams (e.g. HO IT, product management, program) with detailed documentation and a clear root-cause analysis through Jira.
• Ensure stable and secure connectivity across all offices by managing routers, switches,  and wireless access points. Diagnose and resolve network issues promptly.
• Install, configure, and maintain laptops, desktops, printers, scanners, and other IT equipment. Provide timely technical support to end-users and assist in implementing endpoint protection, antivirus, and patch management solutions.
• Build and maintain strong, positive relationships with end users by understanding their business needs, managing their expectations, and providing exceptional service.
• Act as the primary liaison between the field, program and the Country IT team, ensuring seamless communication and alignment on technology initiatives.
• Maintain accurate and timely records of all support activities, including technical issues, resolutions, and client communication, in our ticketing and knowledge base systems.
• Provide in-person training and support to end-users on application usage and best practices. Assist with the technical onboarding of new employees or clients at their location.
• Establish and enforce IT policies, procedures, and best practices to ensure compliance with global standards and regulatory requirements.

EXPERIENCE 

• 2-3 years of experience in a technical support, application support, or field service role.
• Proven experience with software troubleshooting, software configuration, application error handling and application support
• Experience working in international NGO/development sector will be highly preferred.
• Familiarity with cloud-based systems, data governance, and digital transformation.

KNOWLEDGE, SKILLS  & COMPETENCIES (required to perform all the responsibilities of this role):

• Proficiency in troubleshooting and resolving software application issues.
• Basic understanding of networking principles (TCP/IP, LAN/WAN, firewalls).
• Strong knowledge of operating systems (e.g., Windows, macOS, Linux).
• Exceptional problem-solving and analytical skills.
• Strong interpersonal and communication skills with the ability to explain complex technical concepts to non-technical audiences.
• Strong communication and stakeholder management skills to work across functions and cultures.
• Excellent organizational skills and the ability to manage multiple priorities.
• High level of integrity, accountability, and commitment to organizational values.
• Decision-making ability, balancing technical requirements with business needs and capacity to manage change and foster adoption of new technologies
• Willingness and ability to travel extensively to client sites.

HOW TO APPLY

This is an outstanding opportunity to work with BRAC International. If you feel you are the right match for the position mentioned above, please follow the application instructions accordingly:
Please submit your resume, including all job assignments in detail, and cover letter via the below link :Senior officer IT-Kisii/Kakamega
Only complete applications will be accepted, and short-listed candidates will be contacted.
Application deadline: 9th October 2026.

BRAC is committed to safeguarding children, young people and vulnerable adults, and expects all employees and volunteers to share the same commitment. We believe every stakeholder and every member of the communities we work with has the right to be protected from all forms of harm, abuse, neglect, harassment, and exploitation -regardless of age, race, religion, and gender, status as an individual with a disability or ethnic origin. Therefore, our recruitment process includes extensive reference and background checks, self-disclosure of prior issues regarding sexual or other misconduct and criminal records and our values are a part of our Performance Management System.

                                   BRAC is an equal opportunities employer